Plain-language overview: A team member's access is removed by their business admin from within the app. A business owner can delete the whole business from Settings: it is deactivated at once, can be restored for 30 days, and is then deleted automatically. Legally required financial records are kept for a limited retention period as described below.
1. Team member: request removal
If you are a team member and want your account access removed, ask your business's owner or an administrator to remove you from Users in the app (tap your name → Remove user). This revokes your access, and where you have no other business on your account, also deletes your sign-in credentials. You can also email privacy@zunoapps.com with the subject "Delete My Account" and we will coordinate this with your business owner.
2. Business owner: delete a business or the parent account
Only the registered owner can do this. Open Settings → Your plan → Account closure → Delete this business. Zuno sends a confirmation code to the email address on your owner account. Enter the code in the app, review the final warning, type the business name and confirm deletion. You do not need to email support.
Parent and child businesses: cancel the parent subscription separately if you want to keep the parent account without paid features. A parent cannot be deleted while child businesses remain, including children in their 30-day recovery period. Delete the children first, then you can request deletion of the parent.
- On confirmation: future subscription billing is cancelled before the 30-day clock begins. The business is deactivated. Existing amounts owed and any refund rights are handled separately. If cancellation fails, no deletion date is started; retry in the app.
- For 30 days: sign in as the owner and choose Reactivate to cancel deletion. Restoring does not restart a subscription or grant a new trial.
- Seven days before deletion: we email a reminder with the recovery deadline.
- After 30 days: automatic cleanup permanently deletes the business. It cannot then be recovered. We email confirmation. Your owner login is also removed when no other business or team membership needs it.
Export records you need before confirming. Records subject to a legal hold or another legal retention requirement are excluded or deletion is paused as applicable. We email you when deletion is requested, when the business is reactivated and when deletion is complete.
3. What is deleted
- Login identity (email and sign-in credentials) for team members who have no other business
- Personal profile data (name, email, phone, profile image, preferences)
- For a full business deletion: products, services, tables, orders (including online orders), sales, invoices, expenses, customers, bookings, staff and timeclock records, settings, uploaded logos and pictures, and the active subscription
The records are the business’s, not ours. We do not keep a copy for you after deletion and we do not return data once the business is deleted. Save the reports and records you need before the deletion date. For example, businesses in Ireland generally have to keep tax records for six years.
4. What is kept, and for how long
Removing a single team member does not delete business records, because the business controls them. After a business deletion we keep only what the law or our legitimate interests require, for the shortest period that applies:
- Zuno’s own subscription invoices and payment records for the business (accounting and tax)
- Records needed to handle a dispute, a fraud or security investigation, or a legal claim
- A record that your deletion request was received and carried out
Payment records held by Stripe stay with Stripe under its own policies. See our Privacy Policy for the full retention details.
5. Timeline and backups
An owner request is carried out on the schedule above. Other requests are answered within one month. Deleted data can remain in our encrypted backups for a limited time: daily backups are kept for 14 days and are then removed, and short-term recovery copies are kept for 7 days. Backup copies are not used for anything else and are not restored except to recover from a failure.
6. Customers who ordered or booked as a guest
If you ordered or booked through a business’s own page, that business is the one that decides how your information is used, and Zuno provides the software for it. To ask for a copy, a correction or deletion, use the privacy request link in your confirmation email, or contact the business. For online orders, use the private link and submit the request; no extra email code is required. The business owner can approve removal sooner, or it is processed after seven days unless an active order or a recorded retention hold requires a delay. Opening the email link alone does not submit a request or erase anything. The business may have to keep some order records for tax, accounting or a dispute; if so, we remove your name, contact details and address from them and keep the rest.
7. Contact
Questions about this process can be sent to privacy@zunoapps.com, or via Help & Support inside the app. You may also see our Privacy Policy and Terms of Use.